Customer relations

Based on our management policy, which is to “Offer better products and services at more reasonable prices,” we have established a Quality Management System Committee in each base to implement quality control in accordance with international standards and ensure the quality required for products and services (safety, conformance, and reliability).

Quality policy

Basic policy

  1. With the aim of improving customer satisfaction, we will pursue quality and cost reduction and win the trust of customers while also improving the quality of all aspects of our operations and continuously providing products and services that are attractive to customers.
  2. We will continuously pay the greatest attention to harmony with society in terms of the global environment.
  3. We will improve organizational vitality through the revitalization of employees and eliminate stagnation in all things.

Quality management system (QMS)

Quality policy for facilities in western Japan

  1. We will ensure that customer and regulatory requirements are met and strive to improve customer satisfaction.
  2. To adhere to our quality policy, we will establish quality targets, continuously engage in improvement activities based on management plans, confirm activities through quality audits, and strive to maintain and improve quality control standards.
  3. We will conduct activities to educate and raise the awareness of everyone with respect to quality control to improve product expertise, safety work, and technical standards and achieve the target of zero complaints from customers.

Quality policy for facilities in eastern Japan

  1. We will ensure that ISO 9001 standard, customer, and regulatory requirements are met. We will respond to changes in needs and expectations and constantly strive to improve customer satisfaction.
  2. We will identify risks and opportunities and improve processes through the PDCA cycle to achieve the target of zero complaints from customers.
  3. We will strive to improve expertise, safety work, and technical standards and revitalize knowledge through the active participation of each person.
  4. We will engage in continuous improvement activities by using our quality management system.
Year Business establishment Acquisition of certification
2003 Facilities in eastern Japan
(Tokyo Branch, Yuki Plant, and Shirakawa Plant)
Acquired ISO 9001 certification
Facilities in western Japan
(Osaka Sales Department, Nagoya Sales Department, Kameyama Plant, and Shinshiro Plant)
Acquired ISO 9001 certification
2007 Facilities in western Japan(Shiga Plant)
Daiki Engineering Co., Ltd.
Acquired ISO 9001 certification
2008 Hokkaido Daiki Aluminium Co., Ltd. Acquired ISO 9001 certification
Kyushu Daiki Aluminium Co., Ltd. Acquired ISO 9001 certification

QC circle activities

A QC circle is a small group that voluntarily conducts quality control in their own workplace. As part of total quality management (TQM) activities, these circles engage in personal and mutual development and continuously work to manage and improve their workplaces with the participation of all their members by using QC method.

Basic philosophy

  1. Contribute to improvement of the company structure.
  2. Respect humanity and create a lively workplace with job satisfaction.
  3. Show the abilities of human beings and unlock their infinite potential.
  • Start of QC circle activities (1982)
  • First company-wide convention (1983)
  • First ASEAN QC convention (2017)
  • Anniversary convention study tours (visits to business partner and Japanese and overseas affiliates)

    40th convention (2003): Thailand

    50th convention (2007): Shanghai

    60th convention (2012): Guangzhou, Hokkaido, and Tohoku

    70th convention (2017): Indonesia